Refund policy

  • To initiate an exchange, please contact our customer service team at 9650003185 within 5 days of receiving the item. 

  • Catering to the hygiene standards for our products; all the exchanges received will go through a quality check by our team and would be further approved/declined for exchange.

  • We reserve the right to not accept a return if; 

  • (1) the products are returned after use

  • (2) the products are damaged

  • The exchange once confirmed has to be shipped by the customer with the tracking ID sent to us on the same email thread. 

  • Once we receive the returned item, we will process the exchange within 7-10 business days. 

  • If you have received a defective product, share images at and we will get back to you within 24 hours

  • Exchange can be done on the same product for the size only once.


Cancellation and refund is not possible against any orders. 

We hope this policy helps you shop with confidence at CLUB HAVANA. If you have any questions or concerns, please don't hesitate to reach out to our customer service team for assistance.